Terms & Conditions

Welcome to sophieroseprosser.com (“I”, “me”, “my”).
By placing an order through this website, you agree to the following Terms & Conditions. Please read them carefully before purchasing.

1. Products

  • All prints are professionally produced using high-quality materials.

  • Colours may vary slightly from what you see on your screen due to monitor and lighting differences.

  • Product sizes and framing details are listed on each artwork page.

2. Pricing & Payment

  • All prices are shown in New Zealand Dollars (NZD) and include GST where applicable.

  • Payment is required in full at checkout.

  • Accepted payment methods include Visa, Mastercard, American Express and Klarna.

  • Prices and product availability may change at any time without notice.

3. Shipping & Delivery

Where I Ship

  • I currently ship throughout New Zealand.

  • International customers: please contact me before ordering for a custom shipping quote.

Estimated Delivery Timeframes

  • Unframed Prints: 5–7 working days

  • Framed Prints: 7–10 working days
    (Delivery times may vary depending on location and courier schedules.)

Shipping Options

  • You can select your preferred shipping option at checkout.

  • Shipping costs are clearly displayed before payment is made.

Tracking

  • You’ll receive an email confirmation when your order is dispatched, including tracking details (where available).

Packaging

  • All prints are packaged carefully to help ensure they arrive safely.

  • Please inspect your order upon arrival and contact me promptly if there are any issues.

4. Returns & Refunds

Because each print is made to order, I cannot accept returns or exchanges for change of mind.

However, if your print or frame arrives damaged, defective, or incorrect, I’m here to help.

If there is an issue with your order:

Please contact me within 7 days of receiving your item and include:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the damage or error

If appropriate, I will arrange a replacement or refund as quickly as possible.

5. Copyright & Image Use

  • All images, artworks and content on this website are the property of Sophie Rose Prosser and are protected by copyright law.

  • Purchasing a print does not grant permission to copy, reproduce, distribute, or otherwise use the image for any purpose other than personal display.

  • Commercial use, digital use, or reproduction is strictly prohibited without written consent.

6. Privacy Policy

Information I Collect

I collect personal information you provide when placing an order, such as:

  • Name

  • Email address

  • Shipping address

  • Payment details (processed securely - see below)

How I Use Your Information

Your information is used to:

  • Process and deliver your order

  • Communicate with you about your purchase

  • Improve my website and services

I never sell or share your personal information with third parties, except where needed to securely process payments or deliver your order.

Data Security

  • All transactions are processed securely through Squarespace’s encrypted payment systems.

  • I take reasonable steps to protect your information from loss, misuse, or unauthorised access.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting me.

7. Changes to These Terms

I may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

8. Contact

If you have any questions about these Terms, shipping, orders, or anything else, please feel free to contact me.